Privacy

This is important information we need to share with you, so we recommend taking the time to read through the details so you can get up to speed.  Our Privacy Policy is all about personal information – all the things we know about you. Because your information is so important to us, we’ll always be honest and transparent about how we handle it. If you are an Australian customer, the Policy explains how we collect your personal information, what we do with it, and, most importantly, how it’s protected.

Why we collect personal information

We collect personal information from you when it is reasonably necessary for a business purpose. That means we collect it to supply you with the products and services you have asked for and to provide you with the best possible service. Other reasons we collect personal information are to:

  • Understand you, and how we can meet your needs now and in the future.
  • Develop or evaluate products.
  • Make offers more relevant to you, whether they’re about our products or those of other companies we love and trust.
  • Manage our business.
  • Comply with our legal obligations.

The type of information we collect

Aragon Gray Pty Ltd collects personal information like your name, address, contact details, payment details, financial information. There are a few different ways we collect this information.

What we collect straight from you

We collect most personal information directly from you. For example, you might fill out a form on our website or speak to us by phone or skype. Of course, you can choose not to provide your personal information or may just want to deal with us anonymously. If this happens, we may not be able to provide you with the product you’ve asked for or give you the level of service you expect.

What we collect while you are with us

We also collect personal information during our relationship with you. For example, we may collect personal information:

  • When you pay your bill or purchase products or services
  • When you use our website
  • When you join or use our membership programs.
  • What we collect from your online activity

Aragon Gray’s websites use cookies and other digital identifiers. These include:

  • Site performance identifiers: these give us information about how our websites are used. This helps us provide you with a more user-friendly experience
  • Analytics cookies: we use these to gather statistics about our site and apps. For example, they help us monitor how many users are on the site, and what sections are most popular.
  • Advertising cookies: we use these cookies to improve our understanding of the kind of offers that may be relevant to you
  • We may also use cookies or digital identifiers so that when you visit third party websites, relevant advertising from Aragon Gray Pty Ltd can be displayed to your aggregated segment.

It’s important to know you can clear cookies or digital identifiers from your device and also disable future use of them by changing the security settings on your web browser. However, doing this might mean that parts of Aragon Gray’s websites may not work as they should.

What we collect from others

Other people might give us personal information about you. For example, we might be given personal information by your employer if you use our business products. We may also collect personal information from other companies that are able to disclose it to us, if it’s not practical to collect it from you. For example, we buy or obtain personal information from trusted sources to help us identify people who might be interested in hearing about our products. We will take reasonable steps to make sure you know we have your personal information, how we got it and how we’ll handle it.

Insights from statistics and research

We aggregate and process personal information to generate new insights about our network, products and customers, so we can provide you with the best possible service.

Sensitive personal information

When we talk about sensitive information, we mean details about your race, ethnicity, politics, religious or philosophical beliefs, sexual preferences, health, genetics or criminal record. Generally speaking, we don’t need sensitive information about you – it’s just none of our business. There may be times when you choose to tell us about your health. Remember, this kind of information will only be collected with your permission, and we will only use it for the purpose for which you provided it.

Aragon Gray and who we work with

We may share your personal information within the wider Aragon Gray Pty Ltd group. The businesses under the Aragon Gray banner are:

We also work with a number of other companies as sub contractors and affiliates, and in certain circumstances may share personal information with them too. You will know when that happens.

Parties we work with

We sometimes team up with other companies to offer products. If you purchase a product that is delivered by one of our partners, we’ll give them the personal information they need to provide it and manage their relationship with you. In these circumstances, we have arrangements in place with our partners that limit their use or disclosure of your personal information to these purposes.

Outsourcing

We work with third parties to provide some types of sales, administration, business and customer support. They may have access to systems that include your personal information. These companies are subject to strict controls that protect your information from unauthorised use or disclosure, and limit their access to your personal information to the extent necessary to do their job.

Access to personal information from overseas

Some of the parties mentioned above are located overseas, but again, we only give them secure access to the personal information they need to do their job. These overseas companies are involved in providing services like data storage, graphic design, database enhancement and they do it from countries like the USA, Bulgaria, India and the Philippines.  Aragon Gray Pty Ltd maintains control of your information at all times, including by ensuring that parties located overseas are subject to strict controls that limit access and subsequent handling of your information to the extent strictly necessary to perform the relevant function and protect your information from unauthorised use and disclosure.

Outstanding payments

Debt is way up there on the ‘things absolutely no one likes’ list. In some circumstances, we may need to refer or sell overdue debts to debt collectors or other companies. If we do this, we’ll give them secure access to the personal information they need to handle the debt. We may also update credit reporting agencies about some types of payment defaults, although we’ll always tell you before we do this.

Legal obligations and other privacy exceptions

We give access to personal information where we are permitted or obliged to do so by Australian law. For example, in some circumstances we will use or disclose personal information to react to unlawful activity, serious misconduct, or to reduce or prevent a serious threat to life, health or safety. We are obliged to cooperate with law enforcement bodies in some circumstances. We may disclose personal information when we receive an access request or warrant that is authorised under Australian law.

Others

We will only disclose personal information to others if you’ve given us permission, or if the disclosure relates to the main reason we collected the information and you’d reasonably expect us to do so.

Advertising

Everyone hates being bombarded with ads for things they don’t need or have any interest in. Aragon Gray Pty Ltd may use your personal information to send you offers that are customised or more relevant to your interests, characteristics or general location. This doesn’t necessarily mean you’ll get more advertising. It just means that the advertising that you see will hopefully be more relevant to you. Advertising Aragon Gray Pty Ltd products Aragon Gray Pty Ltd advertises by mail, phone, email, text, and online via the internet.

Advertising other products

We also work with other companies to advertise their products . We don’t give them access to your personal information when we do this. Instead, we work with them to understand the type of audience they want to advertise to, and deliver the ad for them.

Opting out

We’ll make sure that any marketing emails, texts and letters we send you clearly tell you how to opt out, or you can tell us by phone. You can opt out of receiving online relevant advertising material at any time by clicking on the symbol displayed on an online ad or by calling us on +61 2 9516 177(from overseas) or 02 9516 1770 from within Australia. When you opt out, you can choose to opt out of particular direct marketing, or all direct marketing.

Credit Related Information

Aragon Gray Pty Ltd uses Paypal or Stripe for credit card transactions.

When Paypal or Strips tells us that your payment has cleared we release any products you may have bought. We only have the information that Paypal and Stripe gives us, which does not include card numbers or bank details.

Security

Security is serious. We’re committed to protecting your personal information. Some of the security measures we use include:

  • Firewalls and access logging tools that protect against unauthorised access to your data and our network.
  • Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information.
  • Secure server and closed network environments.
  • Encryption of data in transit
  • Virus scanning tools
  • Management of access privileges, to ensure that only those who really need it can see your personal information.
  • Ongoing training and security reviews.

These measures are robust, but security risks do change. We will remain vigilant in our efforts to protect your personal information.

How to access your personal information

If you ask us, we will usually give you access to the personal information we hold about you. We will always confirm your identity before giving access to your personal information. You can ask for access by calling us on+61 2 9516 1770. It will really help if you tell us what you’re looking for. There are circumstances under Australian privacy laws where we may not give you access to the personal information we hold about you. For example, we can’t give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety. There is generally no cost for accessing the personal information we hold about you, unless the request is complex or resource intensive. If there is a charge, it will be reasonable and we will let you know what it is going to be so that you can agree to it before we go ahead.

Quality of Personal Information

We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records need to be corrected, please call us on +61 2 9554 6824. We encourage you to update your details with us so we can deliver better service to you, and so the others we work with have access to the information they need to do their job.

Getting in touch

We know that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices. You can get in touch with us by:

Phone: +61 2 9554 6824

Mail: Aragon Gray Pty Ltd, PO Box 1123, Newtown NSW 2042 Australia

You can find also contact us by email using our contact form here.

Changes

We’ll amend this policy if our practices change. Details of recent amendments and the date they were made will be detailed below.