This podcast with Katie Couric and Sheryl Sandberg makes interesting listening.
I especially like the tidbit that people want to feel that
I matter.. others notice, care and rely on me
It really takes very little to make that happen. And when people feel that they matter then they are more willing to go the extra mile, they think more clearly because they don’t feel threatened and you’re actually playing with them at the top of their intelligence (rather in defense, flight or flight mode, where they reason like lizards).’
This is creating psychological safety.